Good services, reliable, comfortable

The Greatests Apartments in all of Kampala During my time in Uganda, I've stayed at Kampala Serena & Speke Resort. While those are specifically hotels, and this is a fully-serviced apartment, I would still choose Kasalina over either of them in a heartbeat. Florence (property manager), and Sam (head of maintenance) are the two most professional and caring individuals I've met at any property. Florence gave us a tour of both the 1 bedroom and 2 bedroom units - and made us feel so unbelievably welcome, that we immediately signed for a month. No matter what minor thing I noticed, they immediately resolved it - and I mean IMMEDIATELY. The washing machine had a very slight amount of dust or dirt in it when we checked in - and I assumed they would simply clean it out for us. Instead Sam CARRIED it out, and brought a NEW one in. Truly, I've never had better service than they offered. The apartments are HUGE, and beautifully decorated. The pool area is wonderful and private. The compound is the MOST secure I've seen, and is located in a great area. The gateman is welcoming and friendly. There are TWO standby generators - which cut on in the blink of an eye, providing power around the clock. They have WiFi units in each room - and the internet could be a little bit faster, but they are absolutely reliable and we stayed connected without any issues. I've stayed in hundreds of hotels, all over the world - London, NYC, San Diego, Manila, Bangkok, Seoul, Miami - and I would absolutely rank Kasalina Gardens as the best of all in my book.